Returns and refunds

01Your 14-day right of withdrawal

As a consumer you can withdraw from your purchase within 14 days without giving any reason. The period starts the day after you, or someone you have named, receive the products. If one order is delivered in several parcels, it starts from receipt of the last parcel. If the last day falls on a Saturday, Sunday or public holiday, it is extended to the next working day.

02How to return a product

1. Tell us within 14 days. Email contact@pedalix.boutique with your order number and the items you are returning, or send us the model withdrawal form at the bottom of this page.
2. We reply with the return address and a returns reference, usually within one business day.
3. Send the items back within 14 days of telling us. Pack them well, in their original packaging if you still have it, with all accessories, manuals and labels.

You may handle a product as you would in a shop to check it: try a helmet on for size, look over a frame, test the action of a pump. If a product comes back used beyond that, for example ridden, mounted, scratched or with protective films removed, we may deduct the resulting loss in value from your refund.

03Return costs

The direct cost of sending a product back is paid by you, unless the product is faulty, damaged in transport or not what you ordered. In those cases we pay the return.

Bicycles, frames and the bike travel bag cannot normally be returned by standard post. We can book a carrier collection for you and tell you the price before booking; as a guide, expect around €40 to €90 within mainland France depending on the size of the parcel.

04Your refund

We refund every payment received for the returned products, including the standard delivery cost, within 14 days of receiving your withdrawal notice. If you chose a more expensive delivery method than our standard one, the difference is not refunded.

We may wait until we have received the products back, or until you send proof of shipping, whichever comes first. The refund goes back to the payment method you used, at no cost to you.

05Exceptions

The right of withdrawal does not apply to:

• products made to your specifications or clearly personalised;
• sealed products that you have unsealed after delivery and that cannot be returned for health protection or hygiene reasons.

06Faulty, damaged or wrong items

If something arrives damaged, faulty or is not what you ordered, write to contact@pedalix.boutique with your order number and photos. We repair, replace or refund it and cover the return cost. This is separate from the right of withdrawal and covered by the two-year legal guarantee of conformity described in our terms of sale.

07Need a different size?

Return the item following the steps above and place a new order for the size you need. If you are unsure which size to choose, ask us first: send your measurements and we recommend a size.

08Model withdrawal form

Complete and send this form only if you want to withdraw from the contract. You can copy it into an email to contact@pedalix.boutique.